Standard Return: We want you to be completely satisfied, We can take your return with-in 30 days of the receipt date of the product.  Please note shipping charges that we paid to mail the order can not be refunded, we can only refund actual price of the item returned less any shipping charges. You will be credited back the exact way you paid, and to the same credit card.  Your return must be in NEW, SEALED or UN-OPENED Condition and exactly the way it was sent to you. (Exceptions: individually secret coded items for online use may not be returnable, please inquire with customer service.)

Incorrect Item Sent Return: We make every effort to make sure your order is exactly correct, In the event a wrong item was shipped we will exchange it for you. The item must be sent back to us for an exchange for the correct item.  Any shipping charges will be reimbursed by BBToyStore.com for returns that are due to our mistaken items (credits are posted with-in 7 days of our receipt). Please contact us via email with-in 48 hours if there is a mistake with your order. so we can provide you with exchange/return options and authorize the return of your exchange (We will only credit shipping that we authorized). The easiest way to return the item is by USPS First class mail or Priority Mail. In certain circumstances we will provide you with a pre-paid label.

​

Incorrect Item Ordered Return: If you ordered an item you thought was something else (example: ordered a Beanie Baby instead of a Beanie Buddy) or ( ordered Non-Holo card and thought it was a Holo ) etc... We can take the return and will exchange the item for you. Please contact us by email with-in 48 hours to explain the exchange and then send the item back to us with a note explaining what you are exchanging for. Note: we do not credit shipping for this type of return. If there is a difference in price we will either charge or credit accordingly.  

​

Damaged Item Return: We will accept returns if an item was damaged during shipping.  Any item(s) returned must be returned with original invoice and original box (or packing material). In the event of a damaged item we will exchange it for a different one. If a different one is not available we will refund your money. Refunds will be at the discretion of BBToyStore.com. We reserve the right to reject any refund if an item was damaged intentionally or if a different item was returned. Shipping can be credited back on an exchange if prior arrangements are made with customer service (This policy applies to US residents only).

​

Refused or Late Returned Orders: Any shipments or items that are refused or sent back after the 30 day return date, Can be subject up to a 20% re-stocking fee (Or a refund for the current price of the item, whichever is lower) . Shipping will not be credited.  We will also not credit for damage or opened merchandise by the customer.